Terms and Conditions

1. Who we are

Rawson Ellis Ltd is a company registered in England and Wales under company number 15723311. Rawson Ellis Ltd trades as Rawson Ellis and The AI Leader Lab and operates related websites, services, products, content and platforms including AI for Leadership and The Frontier Leader Show. It also receives traffic, enquiries and business opportunities from the Martin Wheatley and Tricia Wheatley personal websites where those websites are used to support or refer business activity to Rawson Ellis Ltd.

For the purposes of these Terms, “Rawson Ellis Ltd”, “we”, “us” and “our” refer to Rawson Ellis Ltd and the brands, trading names, websites and platforms it operates.

Contact email: hello@rawsonellis.com

2. Scope of these Terms

These Terms apply to:

• your use of rawsonellis.com, theaileaderlab.com, aiforleadership.com, thefrontierleader.show, www.martinwheatley.co.uk, www.martinwheatley.com, www.triciawheatley.co.uk and www.triciawheatley.com, including related subdomains and landing pages controlled by Rawson Ellis Ltd or used to direct enquiries, traffic, subscriptions, purchases or business opportunities to Rawson Ellis Ltd;
• consulting, advisory, coaching, mentoring, transformation, change management, interim leadership, AI advisory, AI strategy, AI adoption, workshops, training, speaking, webinars, events and implementation support services;
• digital products, templates, resources, courses, communities, memberships, subscriptions and downloadable materials where offered;
• podcasts, newsletters, articles, videos, social media content and other public or client-facing materials; and
• proposal, onboarding, booking, payment and engagement processes.

Where a separate proposal, statement of work, order form, engagement letter, contract, data processing agreement, non-disclosure agreement or client procurement term applies, that document will also form part of the agreement between us. If there is a conflict, the specifically agreed written engagement terms will take precedence for that engagement, unless they state otherwise.

3. Acceptance of these Terms

By accessing our websites, booking a call, purchasing a service or product, attending an event, downloading materials, subscribing to content or entering into an engagement with us, you agree to these Terms. If you do not agree, you must not use the relevant website, service, product or content.

4. Our services

Rawson Ellis Ltd provides business and leadership consulting services. These may include consulting, transformation management, change management, interim leadership, strategic assistance, leadership coaching and mentoring, AI advisory, AI strategy, AI implementation support, AI leadership development, workshops, training, facilitation, speaking, webinars, content, digital resources and related services.

Services may be promoted, referred from or delivered under the Rawson Ellis brand, The AI Leader Lab brand, AI for Leadership brand, The Frontier Leader Show platform, the Martin Wheatley or Tricia Wheatley personal websites, or other related Rawson Ellis Ltd platforms. In all cases, any paid work, contract, proposal, statement of work, invoice or client engagement is with Rawson Ellis Ltd unless expressly stated otherwise in writing.

Most services are intended for business clients, organisations, leadership teams, executives and professional users. We may also work with individual clients where appropriate.

5. Proposals, statements of work and engagement terms

For paid consulting, advisory, coaching, training, workshop, project or retainer services, the specific scope, fees, deliverables, assumptions, timetable and commercial terms will usually be set out in a proposal, statement of work, engagement letter, order form or other written agreement.

Unless expressly agreed otherwise, any dates, milestones, deliverables or outputs are dependent on timely client cooperation, access to relevant information, availability of key people, payment of invoices and decisions being made within agreed timescales.

6. Client responsibilities

You are responsible for:

• providing accurate, complete and timely information;
• making appropriate people, documents, systems and context available where needed;
• reviewing and approving outputs, assumptions and recommendations before implementation;
• making your own decisions about implementation, business strategy, risk, compliance and operational change;
• ensuring your use of our services, materials and recommendations complies with laws, regulations, internal policies and sector-specific obligations that apply to you;
• informing us of confidentiality, security, procurement, AI, data protection or regulatory requirements that apply to the engagement;
• ensuring you have the right to provide us with any client materials, personal data, confidential information or third-party materials you share.

7. Booking, cancellation and rescheduling

Unless a proposal or statement of work says otherwise, the following rules apply.

Consultations, advisory sessions, coaching sessions, workshops, training sessions and project meetings must be cancelled or rescheduled with at least 48 hours' notice.

If you cancel, reschedule or fail to attend with less than 48 hours' notice, the session, day or booking may be charged in full and may be treated as used.

For workshops, training days, events or project days, you will also be responsible for any non-refundable travel, accommodation, venue, supplier or preparation costs already incurred.

Retainer time, advisory sessions or prepaid support may not roll over unless expressly agreed in writing.

We may reschedule where necessary due to illness, emergency, travel disruption, platform outage, force majeure or circumstances outside our reasonable control.

8. Fees, VAT, invoicing and payment

Fees will be set out in the relevant proposal, statement of work, order form, invoice, checkout page or written agreement.

All prices are exclusive of VAT unless expressly stated otherwise. VAT will be added where applicable.

Payment terms are 30 days from the date of invoice unless expressly agreed otherwise in writing.

We may require payment in advance for some services, products, events, workshops, retainers, memberships or digital products.

Payment may be made by bank transfer, Stripe, PayPal or another payment method we make available.

You are responsible for ensuring payment information is accurate and that invoices are paid on time.

We may suspend services, access, delivery or further work if invoices are overdue.

If a business invoice is overdue, we may charge statutory interest, compensation and reasonable debt recovery costs under applicable UK late payment legislation, unless a specific written agreement provides a different lawful remedy.

9. Refunds

Subject to any statutory rights that cannot be excluded, fees are non-refundable once paid or once the relevant service, session, event, workshop, retainer period, digital product, membership, subscription or access period has started or been made available.

No refund will be due for non-attendance, late cancellation, unused sessions, unused retainer time, failure to use digital materials or decisions not to implement advice or recommendations.

If you buy as a consumer rather than as a business, statutory cancellation rights may apply. Nothing in these Terms excludes rights that cannot lawfully be excluded. Where digital content or services are made available immediately, your cancellation rights may be affected where permitted by law.

10. Nature of advice and no guarantee of results

Our services are consulting, advisory, coaching, mentoring, facilitation, training and business support services. We provide professional judgement, challenge, frameworks, analysis, recommendations, content and support based on the information available to us.

We do not guarantee any specific business, financial, operational, leadership, AI adoption, career, regulatory, commercial or personal outcome. Results depend on many factors outside our control, including your decisions, implementation, context, market conditions, resources, capability, stakeholder behaviour and external events.

Unless expressly agreed in writing, our services do not constitute legal, financial, tax, investment, regulated insurance, medical, clinical, psychological, HR, employment law, regulatory compliance or other regulated professional advice. You should obtain specialist professional advice where required.

11. Regulated sectors and client-specific obligations

We may work with clients in regulated or complex sectors, including financial services, insurance, governance, risk, compliance, operational resilience, leadership, people and transformation environments. Our work is provided as consulting support and does not replace your own regulated responsibilities, senior management accountability, legal obligations, compliance duties, governance processes or specialist advice.

You must tell us about any relevant regulatory, confidentiality, procurement, security, data protection, AI, recording, information handling or approval requirements before we begin work or as soon as they become relevant.

12. Digital products, content, memberships and subscriptions

Where we offer digital products, templates, guides, courses, downloads, communities, memberships, subscriptions or other online materials, we grant you a limited, non-exclusive, non-transferable licence to access and use them for your own personal or internal business purposes only, unless expressly stated otherwise.

You must not resell, redistribute, publish, license, share, copy, upload to public platforms, train AI systems on, modify for resale, or use our digital products or materials to create a competing product or service without our written permission.

We may update, modify, suspend or withdraw digital products, communities, memberships or subscription features where needed for operational, commercial, legal or security reasons. Where you have paid for a fixed access period, we will use reasonable efforts to provide materially equivalent access during that period.

13. Intellectual property

All intellectual property in our websites, content, frameworks, templates, methods, models, tools, diagnostics, workshop materials, training materials, slides, resources, processes, know-how, software, prompts, methodologies, brand assets and pre-existing materials belongs to Rawson Ellis Ltd or its licensors.

Unless expressly agreed otherwise in writing and subject to full payment of all fees, you receive a limited, non-exclusive, non-transferable licence to use final deliverables created for you for your own internal business purposes. You do not acquire ownership of our pre-existing intellectual property, underlying methods, reusable templates, frameworks, tools, know-how or general expertise.

You must not copy, publish, resell, sublicense, distribute, adapt, commercialise, train AI systems on or make our materials available outside your organisation without our prior written consent.

You retain ownership of materials you provide to us, but you grant us the right to use them as necessary to deliver the agreed services. You confirm that you have the right to provide those materials to us.

We will only use your name, logo, testimonial, case study, results, confidential information or identifiable client story publicly with your permission.

14. AI-assisted work and intellectual property

We may use approved AI tools to support research, drafting, summarisation, analysis, workshop design, meeting notes, project management, content development and productivity, subject to our AI Usage Policy and any client-specific restrictions.

AI may assist the creation of materials, but Rawson Ellis Ltd remains responsible for reviewing outputs before use in client work. AI use does not transfer ownership of our pre-existing materials, frameworks, methods or know-how.

You must not upload our confidential materials, proprietary frameworks, paid resources or client deliverables into public or unapproved AI tools without our written permission.

15. Confidentiality

Each party must keep confidential information received from the other party confidential and use it only for the purposes of the relevant relationship or engagement. Confidential information includes business, commercial, strategic, technical, financial, operational, personal, client, employee, supplier, pricing, proposal and project information that is confidential by nature or identified as confidential.

Confidentiality obligations do not apply to information that is public through no breach, already lawfully known, independently developed without using confidential information, or required to be disclosed by law, regulator or court order.

Where a separate non-disclosure agreement applies, that agreement will also apply to the relevant confidential information.

16. Data protection

Each party must comply with applicable data protection law. Our handling of personal data is described in our Privacy Policy. Where we process personal data on behalf of a client, the parties may need to agree additional data processing terms.

You must not provide us with special category personal data, highly sensitive personal data, confidential third-party data or regulated data unless it is necessary for the engagement and appropriate safeguards have been agreed.

17. Non-solicitation

During an engagement and for 12 months after it ends, you must not directly or indirectly solicit, employ, engage or attempt to engage any employee, contractor, associate, subcontractor or delivery partner of Rawson Ellis Ltd who was involved in or introduced through the engagement, without our prior written consent.

This does not prevent general recruitment advertising not targeted at those individuals. If this clause is breached, we may seek compensation for reasonable recruitment costs, lost fees and associated losses, subject to applicable law.

18. Acceptable use of websites, platforms and materials

You must not:

• use our websites, services or materials unlawfully, fraudulently or harmfully;
• attempt to gain unauthorised access to our systems, accounts, files or networks;
• introduce malware, spyware, scraping tools, bots or harmful code;
• copy, scrape, republish or commercially exploit our content without permission;
• misrepresent your identity or affiliation;
• use our name, logo, brand or materials in a way that suggests endorsement without permission;
• interfere with website or platform operation;
• share login credentials or paid-access materials with unauthorised users.

19. Third-party links, platforms and suppliers

Our websites, services and materials may include links to or integrations with third-party platforms, including scheduling, payment, video conferencing, email, analytics, podcast, social media, event, AI, CRM, document storage and learning platforms. We are not responsible for third-party websites, policies, availability, security, content or performance.

Some content may include affiliate links or referral links. Where we use affiliate links, we will aim to make this clear where legally required or appropriate. We do not guarantee third-party products or services.

20. Insurance

Rawson Ellis Ltd maintains professional indemnity and public liability insurance appropriate to its business activities. Insurance coverage does not increase or alter the contractual liability limits in these Terms unless expressly agreed in writing.

21. Warranties and disclaimers

We will provide services with reasonable care and skill. However, to the fullest extent permitted by law, our websites, content, resources, digital products and general materials are provided on an “as is” and “as available” basis.

We do not warrant that our websites, platforms, content or materials will be uninterrupted, error-free, completely secure, compatible with every system, or free from inaccuracies. We may update, correct, amend or remove content at any time.

22. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot be excluded, or any other liability that cannot legally be excluded or limited.

Subject to the paragraph above, Rawson Ellis Ltd’s total aggregate liability arising out of or in connection with any engagement, service, product, website use or these Terms shall be limited to the fees paid by you to Rawson Ellis Ltd for the relevant services giving rise to the claim in the three months immediately preceding the event giving rise to the claim.

Subject to the first paragraph of this section, Rawson Ellis Ltd shall not be liable for indirect, consequential or special losses, loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of anticipated savings, loss of data, business interruption, reputational damage, or losses arising from your implementation decisions, incomplete information, failure to act, failure to follow advice or matters outside our reasonable control.

23. Indemnity

You agree to indemnify Rawson Ellis Ltd against reasonable losses, claims, damages, costs and expenses arising from your unlawful use of our websites, services, platforms, materials or intellectual property, your breach of these Terms, or your provision of materials or information that infringes third-party rights or breaches applicable law.

24. Suspension and termination

We may suspend or terminate access to services, platforms, digital products, communities or materials where you breach these Terms, fail to pay invoices, misuse materials, create security or legal risk, breach confidentiality or behave in a way that is abusive, unlawful or materially disruptive.

Termination does not affect accrued rights, payment obligations, confidentiality obligations, intellectual property rights, liability limits or terms intended to survive termination.

25. Force majeure

We will not be liable for delay or failure to perform where caused by events outside our reasonable control, including illness, accident, travel disruption, platform outage, supplier failure, cyber incident, industrial action, extreme weather, government action, war, terrorism, pandemic, power failure or other force majeure events.

26. Dispute resolution

If a dispute arises, you agree to contact us first at hello@rawsonellis.com so that the matter can be discussed directly with the Managing Director of Rawson Ellis Ltd. Both parties will act reasonably and attempt to resolve the issue in good faith before starting formal proceedings, except where urgent injunctive or protective action is required.

27. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, our websites, services, products or engagements shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise.

28. Changes to these Terms

We may update these Terms from time to time. The latest version will be published on our websites with an updated “Last updated” date. For existing signed engagements, changes will not alter agreed written terms unless agreed or legally required.

29. Contact

Rawson Ellis Ltd

Company number: 15723311

Email: hello@rawsonellis.com